Privacy Policy

1. Information We Collect

Personal Information

Information you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Service address
• Information submitted through quote requests, contact forms, or scheduling forms

Service Information

Information related to services requested, estimates, appointments, invoices, and completed work.

Payment Information

Payments are processed through Housecall Pro and its authorized payment processing partners. Aero Solar Cleaning does not store complete payment card information on its own systems.

Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Date and time of visits

This information helps us maintain website functionality, improve user experience, and measure website performance.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and quote requests
• Schedule and provide services
• Process payments and maintain customer records
• Communicate regarding appointments, estimates, invoices, and job updates
• Improve our website and services
• Analyze website performance and advertising effectiveness
• Comply with legal obligations and business requirements

3. Text Messages and Email Communications

By providing your phone number or email address, you consent to receive service-related communications, including:

• Appointment confirmations
• Appointment reminders
• Dispatch and arrival notifications
• Estimates and invoices
• Service completion updates

Message and data rates may apply to SMS communications.

If you subscribe to promotional communications, you may opt out at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

4. Housecall Pro

Aero Solar Cleaning uses Housecall Pro as its customer relationship management (CRM), scheduling, invoicing, payment processing, and customer communication platform.

Information submitted through our website's quote request forms may be transmitted directly into Housecall Pro for service management purposes.

Customer records, invoices, communications, and related business information are maintained within Housecall Pro's systems.

5. Website Hosting and Infrastructure

Our website is hosted by DreamHost. As part of providing website hosting services, DreamHost may collect certain technical information such as server logs, IP addresses, and website performance data in accordance with its own privacy and security practices.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Ensure website functionality
• Improve user experience
• Measure website traffic and performance
• Understand how visitors interact with our website
• Evaluate the effectiveness of advertising campaigns

These technologies may include tools provided by third-party services such as Google Analytics, Google Ads, or similar platforms.

You may adjust your browser settings to refuse cookies; however, some portions of the website may not function properly as a result.

7. Advertising and Remarketing

Aero Solar Cleaning may use online advertising services, including Google Ads, to promote our services.

These services may use cookies or similar technologies to measure advertising performance, understand website traffic, and display relevant advertisements to users who have previously visited our website.

We do not receive personally identifiable information from these advertising platforms unless you voluntarily submit information through our website or contact forms.

8. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers when necessary to operate our business, including:

• Housecall Pro
• Payment processing providers
• Website hosting providers
• Website analytics providers
• Advertising and marketing platforms

We may also disclose information when required by law or when necessary to protect our rights, customers, or business operations.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

10. Data Retention

We retain customer information, estimates, invoices, service records, communications, and transaction data for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Comply with legal, tax, and accounting obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

11. Your Rights

You may request to:

• Access personal information we maintain about you
• Correct inaccurate information
• Request deletion of personal information, subject to applicable legal and business recordkeeping requirements
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

12. Children's Privacy

Our services are intended for adults and property owners. We do not knowingly collect personal information from children under the age of 18.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with a revised "Last Modified" date.

14. Contact Us

If you have questions regarding this Privacy Policy or our handling of personal information, please contact us using the information above.